Shipping Policies

Monkey Edge ships orders Monday through Friday. Orders are processed and shipped in the order they are received. 99% of orders placed before 2PM AZ time ship same day. Any delays regarding your order such as chages may postpone shipment to a later date.

Monkey Edge can and will combine multiple orders going to the same address. When combined, any tracking information you receive will be for all included orders. If you need shipments to be separate, let us know prior to shipping. We will accommodate all requests we can, but due to the lightning quick, razor sharp service you know and love, we have to consolidate as much as possible to make sure you get your gear ASAP! If you need super special handling on your orders, it may add some processing time to the shipment.

If you have special shipping or packing needs, just give us a shout and we are happy to try to make it happen.

Problems with a shipment:

Monkey Edge packs em up and ships em out. After that, the shipments are at the mercy of the carriers. Since the world went to hell in a handbasket due to COVID in 2020, the shipping industry seems to have never fully recovered. Missed tracking scans, late deliveries, damaged boxes, are all a reality in todays shipping enviroment. We belive in "The Two C's": Communication and Cool when dealing with shipping SNAFUs. If their appears to be an issue with your shipment, it is ususally best resolved between you and the carrier. Particuarly US Postal Service. We have had much better luck when the customer calls their local post office when there is an issue. That being said, we want you to get your gear and be stoked. We stand ready to do whatever is in our power to make that happen. Just communicate with us and be cool. We are here to help and freaking out at us for a carrier screw ups doesn't make things happen any faster.

US Domestic Shipping Policies

FedEx

Ground/Home Delivery

Shipping transit time normally varies from 2-5 business days (not counting the day it was shipped). FedEx Ground Home Delivery (residential addresses) normally delivers Tuesday through Saturday. FedEx Ground (commercial addresses) normally deliver Monday through Friday. Please understand that the 5 day transit time means one full week till your package is delivered. If you want it quicker, we suggest that you use FedEx Express services.

FedEx 2 Day

This air service is generally delivered in 2 business days. FedEx 2Day delivers Monday through Friday. Please note that the two days are for shipping transit time, not counting the day it was shipped. It does not mean that your order will be processed the day it is received. If you have special time needs, please call us and we will be happy to discuss what accommodations we can make for you.

FedEx Standard Overnight

This service is generally delivered in 1 business day. FedEx Standard Overnight delivers Monday through Friday. Please note that the 1 business day is for shipping transit time. It does not mean that your order will be processed the day it is received. If you have special time needs, please call us and we will be happy to discuss what accommodations we can make for you.

US Postal Service

We've been shipping stuff all over the world for more than 2 decades and the US Postal service has never been as unreliable as it is now. The quality of service greatly depends on your local office/carrier. If your mailman is generally a knucklehead, we really reccomend FedEx. They at least pretend like they value our business.

USPS First Class Mail

Shipping transit time can vary greatly from 3 to 14 to only God knows when. There is no guaranteed delivery confirmation or tracking number. Please understand that we are NOT responsible for any loss or damage should you select this method of shipping. We are happy to offer the cheap service, but please understand its limitations and risks. This method is only good up to 13 ounces packed weight.

USPS Priority Mail

Shipping transit time is normally 2-3 business days, but that is not guaranteed by the post office and it often takes longer these days. This method has a delivery confirmation number. This is not the same as a tracking number from FedEx. They do NOT always scan the package at every step of the way. In fact, many times they only scan it when it gets put on your local carrier's truck for final delivery. This means that when you "track" it you might not see any scans other than something like: “The U.S. Postal Service was electronically notified by the shipper on August 27, 2024 to expect your package for mailing.”

USPS Priority Express Mail

Shipping transit time is overnight to many places, normally arriving in 1-2 business days, This method has a delivery confirmation number. However, if you really want something quick, we strongly reccomend using FedEx. Please note: Transit time does NOT include the day it ships, and we do not ship at all on weekends. If you place your order after 2 PM on a Friday, you should not expect your order to arrive on Saturday. It won't ship until Monday, and you probably won't receive it until Wednesday.

International Shipping Policies

Monkey Edge does a high percentage of our business outside the US. Unlike many dealers, we do not gouge our overseas shipping rates. The methods below are the ones most commonly used. If you have special shipping needs, please do not hesitate to contact us at service@monkeyedge.com

Regarding Customs/Importing Items

Monkey Edge will do everything we can to accommodate your shipping needs, within reason. Please ask us any questions for special handling prior to placing an order. Monkey Edge relies on each customer to know their own specific import and possession laws, as we cannot hope to begin to know every country's (and their subsequent province's, city's, municipality's, etc) import and ownership laws. Do your own research and find out what you can and cannot own or import (often two different things). If any item is seized by your customs, Monkey Edge cannot reimburse you. Insurance is designed to protect against damaged and lost parcels, not items stopped because your customs stopped you from importing them.

Additionally, research your country's import rules and regulations. Most countries require the receiving party (the customer) to pay some sort of import fee or duty. Each country is different, so find out your rules. Returned shipment that are refused due to import issues (refusing a package, illegal to import, failure to pay import fees, etc) will be refunded minus our shipping costs (return shipping is astronomically more expensive than outgoing shipping) and a 10% restocking fee.

Please note: that all prices are subject to change, and some areas will require further fee's when the carrier calculates final rate at time of shipping. Actual final calculated packages may necessitate changing the shipping method.

FedEx

FedEx International Priority PAK

2 Days Transit Time (does not include Customs clearance times).

For small light packages (under 2 pounds FINAL shipping weight, NO exceptions) delivered in a speedy, trackable manner, this is the way to go. Full tracking number and insurance. Not available in all regions or on packages over 2 pounds. Some packages may not actually be eligible for PAK and will need a different shipping method (to be determined at actual shipping). PLEASE NOTE: PAK shipping rates are subject to change at final shipping if the final package weighs more than can be shipped, or if your address is subject to FedEx's Extended Service Area fee. This fee is determined by FedEx going off your address, and we have no control over it, and are only notified of this when we are actually shipping the package. We will contact you if the package is not eligible for PAK, or if the shipment is subject to FedEx’s Extended Service Area Fee. This fee is a flat rate $20 fee. If your address falls into a FedEx Extended Service Area, we will require an additional shipping fee, or we can change your order to another shipping method you would prefer.

FedEx International Priority

2 Days Transit Time (does not include Customs clearance times). This is generally the fastest and most reliable international shipping option with tracking. Full tracking number and insurance.

FedEx International Economy

Typically 4-6 Days Transit Time (does not include Customs clearance times). Perfect for securely shipping large packages. Full tracking number and insurance.

US Postal Service

USPS Priority Mail International

NO INSURANCE. USE AT YOUR OWN RISK. If your package goes missing, is not delivered or is delayed, we will not reimburse the package/order. Basically, if you care about getting your stuff, do not use USPS. Period.

Transit times are 6-10 days but this is NOT guaranteed and can take much longer with customs delays. This method has a tracking number to most destinations.