A: In the event your package does not show up, the very first thing you should do is contact the carrier. Delays are pretty common nowadays, and many packages get held up for days, or sometimes move without any tracking updates. Most of the time, it just takes patience for a package to show up. However, if you feel the delay is longer than normal, or your package has been marked "Delivered" but you didn't get it, don’t be scared to call the carrier and start a trace. Many times a mail package can be recovered if mis-delivered, or the matter is that there was a mis-scan and the package is still in the carrier's custody. However, they aren't going to try to solve the problem unless they are notified, and the sooner the better so the carrier and delivery drivers have the best chance to remember the last handling of the package. After you contact the carrier, let us know so we can be up to speed and in the loop on the situation. Alternatively, you can tell us first and we can open up a case on your behalf to try to find the package, but we contact the same exact people you would (folks sometimes think there is some more efficient business contact or special shipper tools for these matters - there isn't), and it is often helpful to have the recipient be the person in direct contact if the carrier needs more info or to set up a re-delivery (and you will start a case faster than us, it can sometimes take us a few hours to have a chance to call the carrier).