Most Frequently Asked:

• Q: I can't log in/reset my password!

• A: We have moved our site to a new platform, and one of the major changes is that the customer accounts could not come over from our previous platform. So, for the new site, we will have an all-new back end, and everyone will need to create new accounts. If you have already created a new account on the new platform and are having this issue, let us know. If you have not yet created one, you can do so in the main "My Account" menu up top.

• Q: How much will shipping cost?

• A: Since shipping rates vary region by region and depending on the actual items shipped, as well as different services to choose from, there is no easy answer or flat rate for how much an item will cost to ship. Shipping rates depend on what is ordered and which method you would like to use. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

• Q: My package did not show up. What do I do next?

• A: In the event your package does not show up, the very first thing you should do is contact the carrier. Delays are pretty common nowadays, and many packages get held up for days, or sometimes move without any tracking updates. Most of the time, it just takes patience for a package to show up. However, if you feel the delay is longer than normal, or your package has been marked "Delivered" but you didn't get it, don’t be scared to call the carrier and start a trace. Many times a mail package can be recovered if mis-delivered, or the matter is that there was a mis-scan and the package is still in the carrier's custody. However, they aren't going to try to solve the problem unless they are notified, and the sooner the better so the carrier and delivery drivers have the best chance to remember the last handling of the package. After you contact the carrier, let us know so we can be up to speed and in the loop on the situation. Alternatively, you can tell us first and we can open up a case on your behalf to try to find the package, but we contact the same exact people you would (folks sometimes think there is some more efficient business contact or special shipper tools for these matters - there isn't), and it is often helpful to have the recipient be the person in direct contact if the carrier needs more info or to set up a re-delivery (and you will start a case faster than us, it can sometimes take us a few hours to have a chance to call the carrier).

• Q: What will you be getting next and when is it going to be released?

• A: To be honest, most of the makers we work with are severely backlogged and there is no schedule as to when we will get a specific model back in stock. Best thing to do is keep an eye on the website as we keep it up to date with current availability. For many makers we work with, we operate under an "open" purchase order. This means, the maker makes whatever they want, and then send it out to us. Often, we have no idea what we are getting in until we are opening the package. Furthermore, to keep things fair for everyone, we will not give out any 'insider' information regarding IF we will be getting more or WHEN we will be getting them, so it's best not to ask if you can't accept a "we are not going to tell you" type answer. Everything we sell is sold on a 'first come and checked out, first served' basis. We don't do holds. We don't sell items that are not on the site for everyone to buy, and we don't play favorites.

• Q: Why can't I add an item to my cart?

• A: Monkey Edge keeps a real time inventory, so when products are sold out, they are actually hidden from browsing (save for the odd special reason here or there where we might leave a sold-out product up). However, when you use a third party search engine like Google or Yahoo, they can find old cached product pages. They even say “in stock” on some of the search result (has NOTHING to do with our inventory, but a bug in their algorithms). Unfortunately, aside from deleting an old product entirely out of out site content, there is no way to avoid this.The general rule of thumb on the site is, if you can add something to the cart, we have it. If you cannot add something, or by extension can't choose a variation to add to cart, we are sold out. So when you are on a product page that you are faced with a drop down menu for a knife variation with no options, you are looking at an out-of-stock product.

• Q: Why was my card charged for a declined order attempt?

• A: When you submit an order that gets declined, you are instructing your bank to send $X.XX funds from your bank to ours. Your bank then takes those funds and pulls them out of your account (either as a pending transaction or a sale, depending on your financial institution’s processing). However, when the order is declined for one reason or another, our system stops the transaction. In certain cases, your bank will have the pending authorized funds sitting in a holding state, awaiting the acceptance of the funds that is not going to come (our system already declined the transaction). After a certain time period, that authorization expires, and the hold/pending charge will fall off the account. There is nothing Monkey Edge can do to expedite the funds to be returned, as that is solely up to your financial institution's automated processing. They do this to prevent you spending more than is available, when a transaction has an unknown outcome (not common in this day of high speed communications, but an established process when credit cards did not always have instantaneous fund capture). After the predetermined authorization period has expired, they will return the funds to your account.

Order Status/Changes:

• Q: What is the status of my order and has it shipped?

• A: If you have an account with us, you will be able to find your order status/tracking number in your account when you log in. YOu will also receive an automated email when your package ships. Occasionally, these emails get sorted to spam/junk folders, so make sure you check in there just in case. For any orders that have issues or need more info to process, we will contact you as soon as possible.

• Q: Can I change my order or add items after placing it?

• A: Most of the time, yes. Unless your order has progressed too far into the shipping process, we should be able to modify your order. Simply call or email us (but please understand there is always a chance we might not see that email in time) with the changes and we will get things set up. Please note, if you modify your order, it might push processing to a later date.

• Q: What if an item I order is not in stock?

• A: 99% of the time, if an item is on the site it is in stock and ready to ship (unless it is labeled as a preorder). However, we are still humans and do make a mistake in inventory numbers every now and then. We will contact you prior to shipping if any portion of your order is out of stock.

• Q: Will you backorder any items that are not in stock?

• A: We do not maintain any backorders. Many of the lines we carry are in short supply and availability can vary greatly. Our site is kept up to date with in stock items. If it is not on our site, we are not taking any orders or lists for it.

Shipping & Payment:

• Q: Do you ship to my country?

• A: Probably. Please create an account. In your account profile, you can add your shipping address. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. Please also read our shipping polices about international orders to learn about any restrictions and policies.

• Q: What are my payment choices?

• A: During the checkout process you may choose any of our current payment options and continue to place your order. We accept Visa, MasterCard, American Express, Discover, PayPal, and for certain orders can take Wire Transfer and Flex Pay payments. Please visit our payment policies page for more details on all of our payment options.

• Q: How much will shipping cost?

• A: Since shipping rates vary region by region and depending on the actual items shipped, as well as different services to choose from, there is no easy answer or ‘flat rate’ for how much an item will cost to ship. Shipping rates depend on what is ordered and which method you would like to use. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Payment/Billing:

• Q: Why was my card charged for a declined order attempt?

• A: When you submit an order that gets declined, you are instructing your bank to send $X.XX funds from your bank to ours. Your bank then takes those funds and pulls them out of your account (either as a pending transaction or a sale, depending on your financial institution’s processing). However, when the order is declined for one reason or another, our system stops the transaction. In certain cases, your bank will have the pending authorized funds sitting in a holding state, awaiting the acceptance of the funds that is not going to come (our system already declined the transaction). After a certain time period, that authorization expires, and the hold/pending charge will fall off the account. There is nothing Monkey Edge can do to expedite the funds to be returned, as that is solely up to your financial institution's automated processing. They do this to prevent you spending more than is available, when a transaction has an unknown outcome (not common in this day of high speed communications, but an established process when credit cards did not always have instantaneous fund capture). After the predetermined authorization period has expired, they will return the funds to your account.

• Q: Do I have to pay sales tax?

• A: You only have to pay sales tax if you are located in the great state of Arizona. All orders shipped to an address in Arizona are subject to sales tax.

• Q: When will my credit card be charged?

• A: Since we keep our inventory up to date, 99.9% of the time all items shown on the site are in stock, your credit card will be charged when you place your order. If on the rare chance that something is out of stock, a refund will be issued in the full amount the next business day.

Other Questions:

• Q: Will you price match?

• A: Due to the specialized and limited nature of the gear we sell, we do not price match with other dealers. Also, keep in mind: there is a trend with some knife dealers to leave long out of stock items on their site with a price on it. If you cannot buy it for that price, then what does it matter that it WAS listed at that price?

• Q: Why can't I add an item to my cart?

• A: Monkey Edge keeps a real time inventory, so when products are sold out, they are actually hidden from browsing (save for the odd special reason here or there where we might leave a sold-out product up). However, when you use a third party search engine like Google or Yahoo, they can find old cached product pages. They even say “in stock” on some of the search result (has NOTHING to do with our inventory, but a bug in their algorithms). Unfortunately, aside from deleting an old product entirely out of out site content, there is no way to avoid this.The general rule of thumb on the site is, if you can add something to the cart, we have it. If you cannot add something, or by extension can't choose a variation to add to cart, we are sold out. So when you are on a product page that you are faced with a drop down menu for a knife variation with no options, you are looking at an out-of-stock product.

• Q: Why is an item that was on the site yesterday gone today?

• A: Our website keeps real-time track of inventory. As things sell they come off of the site. Our inventory changes daily as we sell out of things and as we re-stock items. Check back often. Also, if you see something that you want, do not assume that it will still be in stock next week.

• Q: When will you be getting (insert knife/gear here)?

• A: To be honest, most of the makers we work with are severely backlogged and there is no schedule as to when we will get a specific model back in stock. Best thing to do is keep an eye on the website as we keep it up to date with current availability. For many makers we work with, we operate under an "open" purchase order. This means, the maker makes whatever they want, and then send it out to us. Often, we have no idea what we are getting in until we are opening the package. For special edition/limited run/special projects, we will not give out any 'insider' information regarding IF we will be getting more or WHEN we will be getting them, so it's best not to ask if you can't accept a "we are not going to tell you" type answer. Everything we sell is sold on a 'first come and checked out, first served' basis. We don't do holds. We don't sell items that are not on the site for everyone to buy, and we don't play favorites.

• Q: Do you offer coupons or discount codes?

• A: We do not have coupon codes/discount codes. No matter what your internet search or forum rumors turns up, any code you find online for us is false, and designed to try to get ad revenue from whatever site you found it. Monkey Edge has never had, does not currently have, and will never have coupon/discount codes. The price listed on the product page is the price for the item.