Payment Information and Policies

(Updated 8/22/2023)

Payment Methods:

Credit cards: We accept all major credit cards for payment. Visa, MasterCard, American Express, Discover. Our site uses a secure server and all data is transmitted encrypted. All credit card information is automatically deleted from the secure server every 14 days. Using your credit card is safe and secure at Monkey Edge. Your order is charged at the time it is placed. If any items are out of stock, we will issue a refund the next business day. We only accept credit cards that support a full address verification. If your card only supports a partial address, i.e. ZIP Code only (many gift cards, Capital One cards, etc), the card likely will not process correctly, and if the system does manage to place the order, we will not accept the payment. More on this subject below.

If you are a new customer with Monkey Edge, or are using a new payment method (a new credit card for example), we can only ship orders paid by credit/debit cards to the card's verified billing address. If you wish to ship to an address other than the billing address, please check out with a Verified PayPal account, or another option.

Wire Transfer: Please contact us prior to placing your first Wire Transfer order. Monkey Edge is happy to offer multiple payment options. Your items are pulled and held until funds arrive.

You have 24 hours to contact us to confirm your order, to which we will reply with the wire instructions. If you do not contact us by phone or email within 24 hours, we will automatically cancel your order. You will have 7 days from the date of placing the order for the funds to reach us. If funds are not received within one week, we cancel the order and return the items to stock.

We have had many problems in the past of people placing orders and us holding the product only for them to never pay or cancel the order. If any customer should not pay or cancel more than 2 'wire transfer' or 'money order' orders we will no longer hold products for that customer. We value your business. However, when you do not pay it ties up our inventory and keeps other customers from being able to purchase those items. It is also work for us to pull and process an order only to not get paid for it.

Payment by mail (Check or Money Order): Please contact us prior to placing your first pay by mail order. You can place an order through our site and select to pay by mail with check or money order. Your items are pulled and held until funds arrive.

You have 24 hours to contact us to confirm your order and that the money is on the way, and have 7 days from the date of placing the order for the funds to reach us. If funds are not received within one week, we cancel the order and return the items to stock.

Any check that is returned unpaid (i.e. a bounced check) is subject to a $25 fee in addition to the original amount of the check and must be paid in certified funds. If a bounced check and fee remain unpaid, we will report it to the national check verification company that we use. DO NOT USE THIS METHOD to "hold" items for you to arrange a Credit Card order. We will cancel the order and make you place a new order to process the credit card.

PayPal: We accept PayPal. Please note that PayPal payment is expected at time of checkout. We will not hold items for PayPal payment at a later date. If an order is placed for payment by PayPal and not paid, our system cancels it.

Flex Pay: FLEX PAY 2.0 COMING SOON!

Please contact us if you have any issues making payment or placing an order.

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Site and Program Policies

(Updated 1/1/2022)

Privacy

Monkey Edge will NEVER sell or give out any of your personal information to any other company or service. The information you send to Monkey Edge is kept on an encrypted secure server. For more in depth information on our privacy policy please CLICK THIS LINK.

Order Cancellations

All cancelled orders are subject to a 5% handling fee. When you place an order, we pay a credit card/payment processing fee. If you cancel that order, when we refund the payment, we are not reimbursed that fee. We want you to get what you are looking for, but we are not going to pay the fees if you change your mind. This includes any order placed and cancelled, whether you meant to place it or not. Before you click that "Place Order" button, be sure you actually want to move forward with the order. When you place an order and cancel it, you are tying up inventory, costing us time and money in fees, and just making more work for everybody.

Monkey Edge Product Limit Policies

We get it! You want to grab as many of these hard to get items as you can. Heck, we want to SELL you as many as we can. Unfortunately, there are just too many asses, and not enough seats.

With that in mind, Monkey Edge sets limits for certain products. If the site tells you that you can’t add more than a certain amount, or if there is specific text on a product description noting the limit, please follow the rules. If a product says “limit 1” or the site will not allow you to add more than one to your cart - use your brain please. If we wanted you to be able to buy two, we would not say “limit one” or stop you from putting more than one in your cart. Do not place more than one order to get multiplies of a limited product. We DO check, and if we find someone in violation, we will cancel all relevant orders with no warning. We aren’t trying to be mean, just trying to spread the love. Read more about how we handle limited run items in our Learning Center.

Now, we ain’t fancy lawyers or nothing, so we aren’t going to put out 10 pages of legal-ese. When we set a limit, you know if you are following the spirit of the rule or not. We usually don't have to spell it out for most folks to realize certain releases are super hot and in demand. If you are trying to snag a super hot item, and your “wife” now suddenly also loves that maker/knife, you might want to re-think placing the second order. This goes for buying a second 'for your friend' or anything like that - if THEY want the item, THEY need to buy it! While there are legitimate cases where members of the same household all want the same things, we have to stick to the limit because if we didn’t the pool of available knives just went out the window.

If you think about it, if we didn't have this limit, technically a husband, wife, 3 kids and the grandma they take care of suddenly could all desire the new, hot item, and could each be allowed to get a knife. In most cases, these situations are complete B.S. and someone is trying to game the system. As such, we put limits on certain items. If multiple members of the same household really love the same product, you might have to rochambeau for it. Again, there is a definite ‘spirit’ to this rule, and so we’d prefer that everyone play nice rather than us having to come down being all strict and mean. If everyone plays by the rules, there will be more projects. If you act like a sneaky jackal, everyone will hate you and we will not sell you stuff. So, be a rockstar and play by the rules, else we will publicly shame you into oblivion! Thanks!

Card Declines/AVS System

Monkey Edge payment processing uses an industry-standard AVS (Address Verification Service) check when you try to submit a transaction. The AVS system is used almost universally for online, "Card absent" transactions as a basic security check that the card info is legitimate and the person using it is not committing fraud. In a very brief nutshell, this checks the address your are providing to us against an address that the card issuing institution (your bank or credit card provider) has logged with a card association database. If the address you type in matches with that logged address, everything works normally. This is the case for 99.99% of our orders. However, that remaining 0.01% is very tricky. When the address does not match, depending on the specifics, it will decline the transaction. A LOT of things can cause this to happen are very simple. Maybe you typed your address in a rush and miss-typed your zip code - DECLINE. Maybe you recently moved and you have not updated - or more commonly - you bank has not updated the address to the CA database - DECLINE. Or, maybe your financial institution does not support the AVS system (which is bad of them)- DECLINE. Sometimes the issue is a matter of transposing the address in a way the AVS system cannot correctly read. For example, if you live on "123 Sesame Street, Unit 5" in the USA, it is entered just like that. However, in Canada, it is common to type that same address as "Unit 5, 123 Sesame Street". Hopefully you can see how an automated comparison of two data points will cause that to report as not matching, and where it would decline the transaction. So as a tip to international customers, enter your address as close as possible to the "USA" style format as you can to try to avoid false negatives. Our AVS filters are set to allow a certain amount of wiggle room on these things, but if something is just too different for the automated system to quickly figure out, it is going to decline. Other common reasons that the transaction might decline is that your USA-based card does not support the AVS system, or that your international-based card supports the AVS system, but you entered your info in a format that our processor cannot decipher. There are 1000 variables that can make this not work - and we are provided almost no reasons to why a transaction fails since most of the information used in these checks are confidential. VERY rarely, the system just messes up and declines something in error, but that is very rare nowadays. Nearly every time, it is an issue with what is being typed in not matching what the bank provides, or the bank not having updated a change (or had an error from the get go). Our system is on the stricter side of the equation, BUT well within industry norms and designed to let a certain amount of error pass. Please keep this all in mind if you get frustrated with the system, since we are following very standard AVS procedure and most of the time the problem is not on our end of the equation.

Payment Due Dates

Monkey Edge reserves the right to cancel any order that has not been paid for at the time of order submission. We allow Flex Pay orders as well as payment by Money Order by Mail/Wire Transfer for many orders, but certain items are not eligible for these "pay later" payment methods. We generally state this on the product page, but certain items may not qualify and may not have a written notice (usually for high-demand products). We also will cancel any order that is blatantly taking advantage of these payment methods as a way to 'get your order in' faster than other customers. We will cancel an order if we feel this is what is going on. This practice will not be tolerated, and is unfair for those that take an extra few moments to get their order's paid.

We don't like trying to chase down folks for payments for days, when there is a line of customers wishing they had the chance to buy an item. If we see this pattern develop, we will bar the customer account from using 'pay later' methods, whether or not the customer wants to legitimately use that method for an eligible item. So if you are trying to check out fast, and you pick "Money Order", "Wire Transfer" or "Flex Pay" as your payment method, and then email or call us asking for us to send a PayPal invoice or to give us your credit card, be prepared for us to cancel your order and instruct you to place the order again with a payment attached. Basically, pay for your order when you check out. Not doing so is inviting us to cancel your gear from under you.

If you are legitimately using Money Order or Wire Transfer payments or Flex Pay Payments on eligible item orders, contact us ASAP (within 24 hours) to let us know, or else we will cancel your order.

Pricing

Monkey Edge is not responsible for pricing errors on our website. We will always contact a customer prior to shipping to inform them if there has been an error in pricing. Bottom line is this: we are still just people and sometimes we make a mistake. There are times where something strange will pop up for 2 cents or even a negative price. We are not a large enough company to just "eat" those mistakes (heck even the big guys won't in all cases). So if you see a $1000 knife that somehow was entered at $100, don't expect us to eat it.

Preorder Products (for the rare, actively listed Pre-orders)

Some items on our site are listed as preorders. These are items that we are due to receive from the manufacturer in the near future. By placing a preorder you are agreeing with our preorder conditions listed below:

Please do not order different preorder items on the same order. If you do, we will separate them and ship them as they arrive and there will be additional shipping charges.
Product photo is usually of a pre-production prototype. Final product may differ slightly in color and or content.
Product estimated ship date is from the manufacturer. Some products will miss their estimated ship date due to manufacturer delays. Monkey Edge is not responsible for product delays from the manufacturer. We ship them as soon as we get them.
There will also be times where the manufacturer ships them in "waves". Preorders from Monkey Edge are shipped in the order that they were received.
Payment details will be outlined in the preorder product description.