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Overseas Shipping Policies

UPDATED 9/13/2021, and current for all orders placed after 11AM Arizona time.
Monkey Edge does a high percentage of our business outside the US. Unlike many dealers, we do not gouge our overseas shipping rates. The methods below are the ones most commonly used. If you have special shipping needs, please do not hesitate to contact us at
service@monkeyedge.com


Monkey Edge will do everything we can to accommodate your shipping needs, within reason. Please ask us any questions for special handling prior to placing an order. Monkey Edge relies on each customer to know their own specific import and possession laws, as we cannot hope to begin to know every country's (and their subsequent province's, city's, municipality's, etc) laws. Do your own research and find out what you can and cannot own or import (often two different things). If any item is seized by your customs, Monkey Edge cannot reimburse you. Insurance is designed to protect against damaged and lost parcels, not items stopped because you cannot import them.

Additionally, research your country's import rules and regulations. Most countries require the receiving party (the customer) to pay some sort of import fee or duty. Each country is different, so find out your rules. Returned shipment that are refused due to import issues (refusing a package, illegal to import, failure to pay import fees, etc) will be refunded minus our shipping costs (return shipping is astronomically more expensive than outgoing shipping) and a 10% restocking fee.


Please note that all prices are subject to change, and some areas will require further fee's when carrier calculates final shipping price. Actual final calculated packages may necessitate changing the shipping method! Please take a minute to review all of the Monkey Edge shipping options below:

USPS - We currently will not offer any coverage for USPS Mail. Their reliability has dramatically fallen in the last couple years and they are not paying out insurance claims. As of 9/13/2021, if you ship with USPS, you do so at your own risk. No exceptions.

USPS First Class International

NO INSURANCE. USE AT YOUR OWN RISK. If your package goes missing, is not delivered or is delayed, we will not reimburse the package/order. Basically, if you care about getting your stuff, do not use USPS. Period. SLOW, LOW PRIORITY. WE DO NOT RECOMMEND THIS OPTION, BUT HAVE IT DUE TO FOLKS NOT WANTING TO PAY FOR GOOD SHIPPING OPTIONS. USPS First Class Mail is very low priority, and experiences frequent, extreme (2-3+ months!) delays. If you use this method, we will not insure the package, we will not reimburse it if something goes wrong. USE AT YOUR OWN RISK! Basically, this is a BAD shipping service, and we hazard against considering it. Deliveries generally take between 7-21 days to arrive, although the USPS does not guarantee delivery dates or times and this method is prone to massive delays. Mail may travel to its destination by ground, air or a combination of both. This method does not always offer tracking outside of the US and is not insured. We are unable to file a claim for lost packages. Use at your own risk. Please understand that we are NOT responsible for any loss or damage should you select this method of shipping. We grudgingly offer this cheap service, but please understand its limitations. There will be frequent cases of delays and no tracking updates. How many times do we have to say it: this is not a good method and you should not pick it if you actually care about your stuff showing up in a timely manner (or at all).

USPS Priority Mail International
NO INSURANCE. USE AT YOUR OWN RISK. If your package goes missing, is not delivered or is delayed, we will not reimburse the package/order. Basically, if you care about getting your stuff, do not use USPS. Period.
-Transit times are 6-10 days but this is NOT guaranteed and can take much longer with customs delays.
-This method has a tracking number to most destinations. .

FedEx

FedEx International Priority PAK
-2 Days Transit Time (does not include Customs clearance times)

-For small light packages (under 2 pounds FINAL shipping weight, NO exceptions) delivered in a speedy, trackable manner, this is the way to go. Full tracking number and insurance. Not available in all regions or on packages over 2 pounds calculated volumetrically. Some packages may not actually be eligible for PAK and will need a different shipping method (to be determined at actual shipping). PLEASE NOTE: These fees are subject to change at final shipping if the final package weighs more than can be shipped, or if your address is subject to FedEx's Extended Service Area fee. This fee is determined by FedEx going off your address, and we have no control over it. We will contact you if the method does not apply. EXTENDED SERVICE AREAS will require additional fees ($20) as they are not included in the PAK pricing at checkout! Meaning, if your address falls into a FedEx Extended Service Area, we will require an additional shipping fee, or else we can change your order to another shipping method you would prefer.

FedEx International Priority
-2 Days Transit Time (does not include Customs clearance times)

-Generally the fastest international shipping option with tracking. Full tracking number and insurance.

FedEx International Economy
-Typically 4-6 Days Transit Time (does not include Customs clearance times)

-Perfect for securely shipping large packages. Full tracking number and insurance.

Please note: Due to the complexity and fees of international shipping, and lack of any "flat" rates, the Free Shipping promotion only extends to domestic orders. Please contact us with any questions.
Monkey Edge can and will combine multiple orders going to the same address. When combined, any tracking information you receive will be for all included orders. If you need shipments to be separate, let us know. We will accommodate all requests we can, but due to the lightening quick service you know and love, we have to consolidate as much as possible to make sure you get your gear ASAP! If you need super special handling on your orders, it may add some processing time to the shipment.

*Due to the complexity and fees of international shipping, and lack of any "flat" rates, the Free Shipping promotion only extends to domestic orders. Please contact us for more questions.
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