How do I return an item?
Monkey Edge only sells top shelf gear and we want you to be stoked with your purchase. However, if you are not happy, we have the following return policies:
- You must notify us within three business days of the item being delivered.
- All returns MUST have a Return Authorization from Monkey Edge prior to being sent back.
- You have three days from receipt of item to contact us and request a Return Authorization (RA) number.
- All items must be returned in the same condition as they were received. This means if you carry a knife or cut stuff with it, or put any wear or handling marks on the item, it is yours.
- You are responsible for the knife until it reaches us, so please send insured and packed well.
- Returns must be received 14 days (21 for international orders) from the date you were issued an RA number. Returns received past that time period will be charged a handling fee.
- Please allow 5-7 business days for us to process your return. You will be issued a refund for the cost of the item minus original shipping charges. If your order qualified for our free shipping deal, we will deduct the actual cost of shipping your order from the refunded amount.
Returns are subject to a 10% restocking fee!
Monkey Edge is still a small business. We are not Wal-Mart. Returns cost us money in credit card fees, labor, etc. Not to mention, it is tying up gear that could have been sold instead of being shipped back and forth.