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Monkey Edge Policies

Shipping:
Monkey Edge ships orders Monday through Friday. Orders are processed and shipped in the order they are received. Normally orders placed before noon ship that same day or next business day.

Please read the guidelines for shipping below. For Free Shipping details please see domestic shipping options.

Domestic (US) shipping guidelines

Overseas (outside the US) shipping guidelines


Payment Methods:
Credit cards

We accept all major credit cards for payment. Visa, MasterCard, American Express, Discover. Our site uses a secure server and all data is transmitted encrypted. All credit card information is automatically deleted from the secure server every 14 days. Using your credit card is safe and secure at Monkey Edge. Your order is charged at the time it is placed. If any items are out of stock, we will issue a refund the next business day. We only accept credit cards that support a full address verification. If your card only supports a partial address, i.e. ZIP Code only, the card likely will not process correctly, and if the system does manage to place the order, we will not accept the payment.

If you are a new customer with Monkey Edge, we can only ship orders paid by credit cards to the credit card's verified billing address. If you wish to ship to an address other than the billing address, please check out with a Verified PayPal account, or another option.

Payment by mail (Check or Money Order):
You can place an order through our site and select to pay by mail with check or money order. Your items are pulled and held until funds arrive.

You have 7 days from the date of placing the order for the funds to reach us. If funds are not received within one week, we cancel the order and return the items to stock.

We have had many problems in the past of people placing orders and us holding the product only for them to never pay or cancel the order. If any customer should not pay or cancel more than 2 pay by mail orders we will no longer hold products for that customer. We value your business. However, when you do not pay it ties up our inventory and keeps other customers from being able to purchase those items. It is also work for us to pull and process an order only to not get paid for it.

Any check that is returned unpaid (i.e. a bounced check) is subject to a $25 fee in addition to the original amount of the check and must be paid in certified funds. If a bounced check and fee remain unpaid, we will report it to the national check verification company that we use.

Pay Pal:
We accept Pay Pal. Please note that Pay Pal payment is expected at time of checkout. We will not hold items for Pay Pal payment at a later date. If an order is placed for payment by PayPal and not paid, our system cancels it.



Privacy:
Monkey Edge will NEVER sell or give out any of your personal information to any other company or service. The information you send to Monkey Edge is kept on an encrypted secure server. For more in depth information on our privacy policy please CLICK THIS LINK.

Pricing:
Monkey Edge is not responsible for pricing errors on our website. We will always contact a customer prior to shipping to inform them if there has been an error in pricing. Bottom line is this: we are still just people and sometimes make a mistake. There are times where something strange will pop up for 2 cents or even a negative price. We are not a large enough company to just "eat" those mistakes (heck even the big guys won't in all cases). So if you see a $1000 knife that somehow was entered at $0.10, don't expect us to eat it. 


Preorder Products:
Some items on our site are listed as preorders. These are items that we are due to receive from the manufacturer in the near future. By placing a preorder you are agreeing with our preorder conditions listed below:

1) Please do not order other items with your preorder. If you do, we will separate the in stock items and ship them right away. There will be additional shipping charges as now there will be two shipments (regular items and preorders). 
2) Please do not order different preorder items on the same order. If you do, we will separate them and ship them as they arrive and there will be additional shipping charges.

3) Product photo is usually of a preproduction prototype. Final product may differ slightly in color and or content.
4) Product estimated ship date is from the manufacturer. Some products will miss their estimated ship date due to manufacturer delays. Monkey Edge is not responsible for product delays from the manufacturer. We ship them as soon as we get them. 
 

5) There will also be times where the manufacturer ships them in "waves". Preorders from Monkey Edge are shipped in the order that they were received.

Payment:
Credit Cards: Your preorder will be charged when the order is placed. If you want to cancel a preorder, you will have to do so in writing and we will issue a refund. If you do not want to pay in full at time of order you can select "Money Order by Mail" and we will contact you when the product arrives for payment information.

Pay by Mail: We will send you a final invoice when we have confirmation that the product is inbound to us. You will have 7 days from the date of this invoice to have your payment in to us.

Pay Pal: We will send you a final Pay Pal invoice when we have confirmation that the product is inbound to us. You will have 3 days from the date of this invoice to have your payment in to Monkey Edge.


Flex Pay Conditions (Updated 5/6/16):
Monkey Edge is happy to offer a chance to obtain that special knife on easy to manage payment terms.  Please read and understand the conditions prior to placing a Flex Pay order.

-Item must be $400 or more
-No more than one Flex Pay item at a time (before you can place another item on Flex Pay, you must pay off your prior Flex Pay)
-Item will be paid for over a period of 30 days in 3 equal payments and will ship upon the final payment. 

-Select Flex Pay as your payment option on checkout and you need to contact us with your payment info.

-You must contact us every 15 days to make payment  BY the due date. 

-There is a non refundable 10% of the original price restocking fee if you should cancel the order prior to shipping. In our $600 example below, that would mean it would cost you $60 to cancel the order.
-The first payment is due the day the order is placed. If the order is placed on a night or weekend, it is due the next business day. The time period for payments starts the first business day of/after the order being place.
-It is your responsibility to contact us for your payment. If you'd like to pay through a Verified PayPal account, let us know by email or on the order notes at checkout and we will get the payments set up for you.


Example: 

July 15th - you place an order for a $600 knife. You contact us with payment information and you will pay $200 plus the shipping charge

July 30th - You neede to contact us for another $200 payment

Aug 15th - You need to contact us for the final $200 payment and your knife will ship

If you order a $600 knife on July 15th, you will need to pay $200 plus the shipping amount that day. On July 30th we require another $200, on August 15th we require the final $200 and ship the order to you.


Military, Law Enforcement, EMS Discount:
Monkey Edge is proud to serve those who put it on the line all over the globe. We offer a discount program for active duty military, law enforcement, and EMS personnel. Due to some pretenders, we now need verification of credentials in order to establish your discount account. You can send a copy of your ID or creds to service@monkeyedge.com and we can set up your account and send you the guidelines. Pro Tip: Having an account set up with us prior to submitting for the program will definately speed up the enrollment.



 

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